Privacy Policy

Protecting our clients’ privacy is important to us. The purpose of this notice is to explain the information we collect about our clients and how we use it.

  • To ensure protection of clients’ personal data is protected, we comply with The Data Protection Act 2018 and the General Data Protection Regulation
  • Clients are made aware through this policy what personal data we collect, what we do with the personal data, how we store the personal data and how long we store personal data for
  • As a business, we have put measures in place to ensure all data is collected and stored securely
  • We ensure staff receive training regularly and any updates are communicated and understood by all employees

 

 

Redefined by VIP Limited is registered in Wales (No. 14189518) Registered with the Information Commissioners Office for the processing of data and our Data Protection Registration number is ZB353985. Registered Address: Redefined by VIP Limited, Cardiff Marine Village, Penarth Road, Cardiff, CF11 8TU. Business Premises: Redefined by VIP Limited, Cardiff Marine Village, Penarth Road, Cardiff, CF11 8TU.

 

Under The Data Protection Act and the General Data Protection Regulations we are ‘data controllers’ and ‘data processors’. Our suppliers and lenders are considered ‘data controllers’, you can access their Privacy Policies on their own websites.

 

Information We Collect

Personal data is any information which identify you or could be used to identify you. In the ordinary course of business, we collect, retain, and use information about our clients to service them to high professional standards. This information is collected from our clients in writing, in person, by telephone or electronically.

 

We may collate the following data:

  • Name
  • Address
  • Contact Info – Telephone number and email addresses
  • Date of Birth
  • Bank details – Bank, address, sort code, account number
  • Credit/debit card details

 

Information We Disclose

The main purposes for which we use your data can include:

  • Arranging the provision of a service offered by us through a third-party service provider
  • Providing access to and managing your agreement for the supply of the service that you requested
  • Responding to any emails we have received from you
  • Providing you with status updates and service communications
  • Providing an industry leading service tailored to your requirements
  • Identifying you when you contact us
  • Processing your personal data to comply with legal obligations of which we are subject
  • Processing your personal data to comply with legal obligations, such as transaction records to comply with tax requirements

 

To make services available to you, we may need to share your personal data with some of our service providers. These include IT, account providers and service providers. All service and account providers are carefully selected by us.

 

Redefined by VIP Limited only allows our service providers to handle your personal data once we have received client consent.

 

We may share your data with:

  • Governmental bodies, regulators, law enforcements agencies when required to do so by law
  • To exercise our legal rights
  • For prevention, detections, and investigation of crime
  • For the protection of our employees
  • This list is not exhaustive, and in some instances, we may require collecting additional data.

 

Aside from our service providers we will not disclose your data to a third party without your written consent. Redefined by VIP Limited are not responsible for how our service providers handle your data. Service providers have their own privacy policies in place and can be found on their own websites.

 

Direct Marketing

We use Mailchimp, Email and WhatsApp as forms of directing marketing,

 

From 25th May 2018, clients will have to opt in to receive direct marketing from Redefined by VIP Limited. This authorization will be recorded on the Direct Marketing ‘Opt In’ register and confirmation saved in Dropbox.

Clients will receive our privacy policy at first point of contact with Redefined by VIP Limited and are given the opportunity to be added to our direct marketing mailing list.

 

If you wish to unsubscribe from our direct marketing, you can contact Redefined by VIP Limited, and you will be removed from our directing marketing list.

 

Security Information

We are committed to keeping your personal data safe. We maintain appropriate administrative, technical, physical, electronic, and procedural safeguards to protect our client’s person information.

 

Our security measures include:

  • Regular cyber security assessments
  • Risk management and systems and controls processes in place
  • We have strict internal policies against unauthorised use or disclosure of client information.
  • Our client’s information is accessible only to employees who need it to conduct our clients’ financial affairs or provide services to them.
  • Our employees, and our account management practices, are governed by extensive regulatory procedures, and by internal procedures.
  • Our staff members are reminded on a regular basis of their obligations regarding the confidentiality of client information through employee training by operating procedures.
  • All electronic data is stored for 6 years and is destroyed via the appropriate methods
  • All data on paper is stored for the length of service provided and destroyed via the appropriate methods

 

 

 

Right of Access

Under The Date Protection Act and the General Date Protection Regulations, you have the following rights:

  • To ask for a copy of the personal data we hold on file
  • To ask us the delete your personal data, if the instance arises that we no longer have a legal right to keep it.
  • To ask us to update and correct any out-of-date data we hold about you.
  • To opt out of any marketing communications we send
  • To ask us to retain your data without use.

If you wish to exercise any of the above rights, you can do so by emailing jessica@redefinedbyvip.com

Requests must be in writing and must contain the following:

  • Your name and address
  • Details of your request
  • Any details which may help us locate the information which is the subject of your request

The following must also be provided:

  • Proof of identification for us to verify your identity
  • A recent proof of address
  • Your signature and the date of request
  • Any third-party authorisation, if requesting on behalf of a client

 

We have a right to provide you with an adequate response within 1 months of your request for a copy of data, deletion, or data updates. If you choose to opt out of marketing our aim is to do this with immediate effect.

 

 

 

Legal Information

Under The Data Protection Act and General Data Protection Regulations, we are only permitted to collect your personal data if we have a legal basis to do so. The legal basis will be dependent on the reason we need to use your personal information. For Redefined by VIP Limited, the legal basis will be:

  • Client classification, process your application and provide you with a service suitable to your needs
  • It is in our legitimate interests as a business to use your personal data to operate and to consistently improve our business as a credit broker and supplier of a service
  • Compliance with our legal obligations to prevent crime and fraud
  • Handle any client queries, complaints, or disputes in the correct manner
  • You have provided consent to us using your information for a particular purpose

 

Clients have the right to withdraw consent at any time.

We will not hold data longer than legally required.

 

Contact

Redefined by VIP Limited has a data protection officer who ensures employees undergo appropriate training on Data Protection policies and procedures.

 

If you have any questions about how Redefined by VIP Limited uses your personal data that are not answered in this privacy policy or if you want to exercise your rights regarding your personal data, please contact our data protections officer.

 

Email:
jessica@redefinedbyvip.com

 

Address:
Data Protection officer
Redefined by VIP Limited
Cardiff Marine Village
Penarth Road, Cardiff
CF11 8TU

 

You have a right to lodge a complaint with the Information Commissioner’s Office.

Further information including contact details are available at www.ico.org.uk